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EXPLANATION
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Question1: Which capability ensures service agents send e-mail responses with the correct corporate branding?
Question2: Which configuration steps are mandatory to link customer e-mails with cases? Note: There are 2 correct answers to this question.
Question3: What can you do with Agent Desktop in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
Question4: You want to assign a value to a specific field based on another field value calculation. Which of the following can you create to enable the field calculation?
Question5: Which categories can you use when creating a service catalog in SAP Service Cloud Version 2? Note:There are 2 correct answers to this question.
Question6: Which of the following elements are mandatory to create a new product? Note: There are 2 correct answers to this question.
Question7: For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.
Question8: Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA?Note: There are 2 correct answers to this question.
Question9: Which of the following describe how access restrictions are governed in SAP Service Cloud Version2?
Question10: How can you adapt the status schema of a case type? Note: There are 2 correct answers to this question.
Question11: You are configuring SAP Service Cloud Version 2 to automatically assign employees to a case. Which feature can help with this?
Question12: Which of the following objects can be displayed in the Entities facet of the Customer Hub screen?Note: There are 2 correct answers to this question.
Question13: Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note:There are 2 correct answers to this question.
Question14: Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop?Note: There are 3 correct answers to this question.
Question15: What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.
Question16: Which of the following features are available in the adaptation tool? Note: There are 2 correct answers to this question.
Question17: Which element can be used to restrict access to views?
Question18: Which of the following objects can you assign to an installed base at item level? Note: There are 2 correct answers to this question.
Question19: Which of the following services can be activated in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
Question20: You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?
Question21: You are rolling out SAP Service Cloud Version 2 to multiple countries. Which of the following must be completed for each different country? Note: There are 2 correct answers to this question.
Question22: You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?
Question23: What functionality can be enabled to assist agents with case resolution?
Question24: What functionality can you use to grant user access to an SAP S/4HANA transaction in SAP Service Cloud Version 2 as an administrator? Note: There are 2 correct answers to this question.
Question25: What information can be maintained in the Related Objects facet of a case? Note: There are 3 correct answers to this question.
Question26: Which elements can be used to determine the reaction time in Service Level Agreements? Note:There are 2 correct answers to this question.
Question27: Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.
Question28: Which services can be added to a business role? Note: There are 2 correct answers to this question.
Question29: How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct answers to this question.
Question30: You want to assign employees to multiple organizational units. Which action needs to be performed to achieve this?
Question31: Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.
Question32: To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
Question33: You are setting up an organizational structure for a new implementation. Which of the following is possible while performing this task?
Question34: Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
Question35: What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.
Question36: Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.
Question37: Which field can be used to determine Service Level Agreements?